Words or Video – Which is better when conducting an inventory?

Words or Video - Which is better when conductingThere is an ongoing debate between landlords, agents and inventory clerks to whether words or video are better, when conducting an inventory.

Did you know that adjudicators actually prefer words to video in dispute cases?

Why?!

Well firstly, statements issued by both the TDS and MyDeposits make it very clear that written evidence (in the form of a detailed inventory and check out report) is still paramount to allow adjudicators to give a fair judgement.

The majority of us love new technology, as it’s a great time saver for many tasks. BUT sometimes it’s not always the answer and this is the case with property inventories. This is because a video relies on the adjudicator having the correct equipment to view it. They will also need patience to sift through potentially hours of footage to find the part that covers the dispute. A good video will also need to be supported by a detailed narrative throughout the recording, to explain to the adjudicator what exactly they’re looking at and what for.

Digital recorders make dictating and transcribing an inventory a much faster and easier process too.

In the last couple of years letting agents have actually been warned by the Association of Independent Inventory Clerks about replacing essential written inventory descriptions for digital evidence, as it leaves their landlord clients vulnerable to potential disputes further down the line. At Yellow Oak Inventories we completely agree with the associations’ statement that photographs and video can provide a good illustration, but are not at all helpful without a detailed written inventory firmly in place.

I’m sure you’ve heard the saying ‘a picture is worth a thousand words’, however this is certainly not the case with a residential inventory report. Photographs alone, even with the date and time of day clearly shown, will provide no context whatsoever if they’re not accompanied by a written inventory.

This is where the help of a fully qualified, trained and experienced independent inventory clerk comes into play. As a landlord it shouldn’t be about getting the cheapest deal around, but about finding the best deal that’s going to protect you in the future should a dispute arise.

So in conclusion, at Yellow Oak Inventories we believe that words are far substantial when you are carrying out an inventory, but will be made stronger accompanied by good photographs and a well narrated video.

Please get in touch with one of our friendly team today – either by phone: 020 3713 4933, by email: info@yellowoak.co.uk or via Facebook or Twitter.

Our Top 5 Sources of Lettings Information

Our Top 5 Sources of Lettings InformationAt Yellowoak Inventories we always strive to keep you in the loop and fully informed on all the latest legislation changes, which are relevant to you as a landlord in England or Wales. However, we also acknowledge that there are some great websites out there who also provide great content; therefore we wanted to take this opportunity to introduce you to our  Top 5 Sources of Lettings Information.

  1. Property Tribes – propertytribes.com – ‘None of us is smart as all of us.’

Property Tribes is the UK’s busiest landlord and investor community, where you can access discussion forums and share your property issues, ideas, strategies and much more all in one place. It’s free to sign up to and use once you’ve read and agreed to the site rules.

For example, here is a post on Yellowoak Inventories in their forum: *Property inventories and mid-term property inspections with Yellow Oak Inventories. As you can see, this began life as a helpful tips video and then turned into an interesting discussion thread about the importance of avoiding cutting corners when carrying out your inventory.

  1. SAFEagentsafeagents.co.uk‘The Mark of Trust.’

This year marked the 4th annual SAFEagent awareness week, where over 3,000 professional letting agents united together to generate awareness on how vital it is to choose a lettings and management agent who is part of a Client Money Protection (CMP) Scheme.

We fully understand the importance for our clients being made aware that we are trained to the highest possible standard, conforming to a strict code of conduct and this is why we are full certified members of the APIP and AIIC. (Association of Independent Inventory Clerks & Association of Professional Inventory Providers.) Therefore we welcome any official form of ‘endorsement’ in the lettings industry, which is how SAFEAgent provides landlords and tenants with peace of mind that the money they’ve paid in deposits and rent to their agent is fully protected. So those letting agents who display the SAFEagent logo show that they’re part of an approved CMP scheme, which ensures that they are protecting their clients monies correctly.

  1. Landlord Law – landlordlaw.co.uk‘Legal help, services & support for PRS landlords.’

Landlord Law enters its 14th year online this year, written and run by landlord and tenant lawyer Tessa Shepperson. They also run training courses and do their utmost to educate landlords on what can be quite complicated housing laws and rules to get your head around.

  1. Property Industry Eye – propertyindustryeye.com‘Where News Comes First.’

Property Industry Eye is dedicated to the publication of independent, unbiased, factual and accurate news reporting of matters of interest to those working in the UK property market and beyond. As well as news topics, they also provide a public forum discussion to debate topics of the day and a vehicle for service provides to reach their markets.

  1. The mainstream lettings portals; Rightmove, Zoopla and OntheMarket.com

Accessing a combination of these blogs will provide you with no end of insight, information and food for thought on the latest lettings issues, offers and advice from a whole host of trustworthy experts from the UK lettings industry.

All of these websites primarily seek to educate landlords and others within the lettings industry, and we personally applaud them and hope that they carry on doing so!